PACKET: three

fForest Fest is a music festival that TN produces in Morris. It includes a large vendor market. All vendors are invited to participate. This is a busy event and is also a busy few weeks (before & after) for the store staff. More info: www.fforestfest.com

Kindling takes place in the TN parking lot. Vendors are invited to participate. This is a juried market and is not produced by TN. It tends to draw shoppers to the store. Restock before and after the event. You are invited to participate. More: www.shoptruenorth.com/kindling

“Hens” as we call it, is a market in Morris that brings traffic to the store. You will want to restock the week before, then return to straighten and refill after. This tends to be one of the busiest days of the month. This is not a TN event. No restocking on event days. More >

You will receive a link when you move in. Save this link. When reports are ready, you will receive an email. The report will list all items sold, how much, and what day. There are tabs along bottom for each month. Descriptions are typed at the time of sale.

TN takes out the next month’s rent and commission, then issues you a check for the difference. We suggest all vendors sign up for direct deposit on the first page. Otherwise we will mail an e-check. If you owe rent, you will receive a PayPal invoice. Must be paid by the last day of the month to avoid 10% late fee.

If you have a problem with your report or have an item that is not yours listed on your report, send an email. TN Staff does not have access to reports. Please check previous months sales for missing items. You may have sold the item in the current month too. It may be in lost & found. Check all three before contacting Erik. It can take Erik up to a month to investigate report discrepancies.

If the staff finds any untagged items, broken items, missing pieces, or items not allowed – the item will be placed in the Land of Untagged Items. Please check this area on a regular basis. Items will be donated on the first of each month to make room for more.

With so many vendors, it is impossible for staff to know who each item belongs to, especially without tags. Please tag items at home. If an item is brought to the register without a tag, it will be sold under Vendor 0 (our marketing account). If you are missing an item, email TN. It may be on Vendor 0’s report. If so, you will be issued a credit on your next sales report.

If a customer brings an item up to the register with a Goodwill, garage sale tag, or any other tag – the lowest tagged price will be honored, no matter what your vendor tag says. The easiest way to avoid this is to remove all Goodwill tags.

Booths should be decorated between Halloween and the holiday open house (1st Sunday in November). You may stay after hours to changeover your space. Don’t stress. Lights and a bit of greenery add holiday cheer. Décor sells in Nov. Gift items in Dec. Vintage, clothing, and handmade sells all months.

We understand circumstances may change and you may decide not to “play store” at TN. No hard feelings. Please give a 30 day notice, via email, so we have time to fill your space. Should things change in the future, you can always reapply.

Vendors are not allowed to have booth sales, discounts, or promotions. To mark an item down, change the tag. Do not cross out the price. Do not offer shoppers a “deal.” Sales must go through the register. TN may offer 10% off items over $20, not marked firm.

If someone reaches out about buying an item online featured in your booth at True North, direct them to call the store for pricing and availability. Do not give them a discounted price. It’s not fair to our shoppers and confusing for our staff.

TN does not facilitate custom orders. You are welcome to put biz cards in your space. We won’t give out your contact info, only direct customers to your social media page. We can not hold customized items to be picked up by customers or other vendors.

Customers can put an item on hold for two days to coordinate pickup, measure the space, etc. If you see an expired hold tag in your booth, simply take it off and hand to the TN staff. We often get customers calling about items YOU post on TN Fan Club, asking to put the item on hold until they can get to TN.